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More time and less stress with Managed Services

Managing the daily operation and update of IT systems and applications is a full-time job.

 

With Managed Services, you can outsource that workload to our team of Scandinavian-speaking experts to help ensure that your IT platforms are always up-to-date, optimized and secure.

Strengthen your company’s competitive edge

Cepheo Managed Services give your employees more time for innovation and development. Create and retain competitive advantage by focusing on your core business, solving business problems, developing new ideas and improving customer experience.

We are experts in Managed Services for Microsoft Dynamics 365

Cepheo has provided Managed Services for Microsoft Dynamics 365 since the platform was born in 2016. We know what it takes to support and enhance your solutions.

With Cepheo Managed Services you can


Boost efficiency and productivity by minimizing downtime,

errors and risks in your applications

 

Reduce IT operational costs by only

paying for the services you need

 

Free up more time to focus on core tasks that drive

growth and create competitive advantage

 

 

Enhance innovation by accessing the latest

technologies and industry best practices

What makes Cepheo unique as a Managed Services partner?

With over 25 years of experience as a Managed Services partner, we have developed a range of structured and well-tested processes and models that help ensure efficient and stable IT operations. This is how we create success for our customers.

Scalable, flexible and cost-effective

Assemble the perfect package of Managed Services based on your needs, challenges and budget. You define the scope and only pay for what you need.

Why choose Cepheo?

Your business platform is in good hands with our 450+ digitization specialists. Whether you are using Microsoft Dynamics 365, Microsoft 365 Customer Engagement, Microsoft Power Platform, Microsoft Azure or Cepheo’s industry-specific solutions, we keep your applications and systems running smoothly, 24/7/365.

An ongoing collaboration

With us, you have the same Scandinavian Service Delivery Manager from the start of the project until long after the service has been delivered. This gives you the best starting point for an ongoing operational and strategic dialogue. We also take responsibility for ensuring that the latest updates to your IT platforms work from day 1.

What you get with Cepheo Managed Services

Support & Maintenance

  • Service Desk and 1st level support act as a customer Single Point of Contact (SPOC) for Microsoft Dynamics AX and Microsoft Dynamics 365 incidents, issues, questions and service requests.

  • Handles incidents and user support tickets that are escalated from the Service Desk.

  • Supports and handles requests for adding, deleting and changing of user rights for user accounts.

  • Helps ensure that service requests are handled according to the agreed Service Levels.

  • Governs the resolution of incidents where multiple parties are involved (e.g.: incidents regarding integrations or infrastructure services).

  • Allocation of a dedicated and proactive resource that helps ensure continuous improvement, follows-up on incidents, issues and other engagements.

Continuous Update

  • Helps ensure that customer applications are updated according to Microsoft Dynamics 365 lifecycle, including ISV modules, integrations and customer-specific customizations.

  • Informs customers about coming changes to the Dynamics 365 application, including updates, deprecations and feature changes. It includes advising the customer on which actions should be taken.

  • Supports customers with the building, implementing and running of manual and automated tests.

  • Managing the customer’s Dynamics 365 Azure subscription including monitoring and cost-optimization based on Azure consumption.

  • Release planning, development and implementation of new releases in the production environment.

  • Proactive management of DevOps regarding continuous updates and automated processes for Dynamics 365.

  • Helps ensure that customer applications are updated according to Microsoft Power Platform lifecycle.

Continuous Improvement

  • Proactive performance and stability management. Optimization advisor for batch jobs, integrations and data management.

  • Advises and challenges the customers on how to take advantage of current and new technology to improve their business.

 

Curious about the possibilities that Cepheo Managed Services can offer? Contact our experts.


John T. Hummelgaard

 

Sales Director, Denmark

Phone: +45 2510 2050

Mail: jhummelgaard@cepheo.com

 


Peter Merrild Hammerich

 

Senior Sales Executive, Denmark

Phone: +45 4829 1644

Mail: phammerich@cepheo.com